1. General

These terms apply to all purchases made through The Hannah Collection online store.

We reserve the right to update or modify these terms at any time.

2. Orders & Payments

Orders are only confirmed once full payment is received.

We accept secure online payments via our payment gateway.

Prices are subject to change without prior notice.

3. Shipping & Delivery

Orders are processed within 2-5 business days (excluding weekends and public holidays).

Shipping times vary depending on location and courier service.

We are not responsible for delays caused by the courier or incorrect shipping details provided by the customer.

4. Returns & Exchanges

Returns must be requested within 7 days of receiving your order by emailing info@thehannacollection.co.za with the reason.

Items must be unused, in original packaging, and with all tags attached.

Refunds/exchanges are processed after inspection.

Return shipping costs are the customer’s responsibility unless the item is defective.

5. Product Availability

All items are subject to stock availability. If an item is out of stock, we will notify you and offer an alternative or refund.

6. Intellectual Property

All content on this website, including logos, images, and text, is the property of The Hannah Collection and may not be copied or used without permission.

7. Privacy Policy

We value your privacy and will never share your personal information with third parties, except for order processing and delivery.

8. Limitation of Liability

The Hannah Collection is not liable for any indirect, incidental, or consequential damages related to product use, shipping delays, or website errors.

9. Governing Law

These terms are governed by the laws of South Africa. Any disputes will be resolved under South African legal jurisdiction.